Its so wonderful to note that today the websites are becoming more and more interactive...
Today, you have an 'expert' (or a representative) from the other side putting accross their point of view.
Already there in Apple store, Asian Paints, Tantra T-shirts, microsoft websites.....so on and so forth...
This link shows that apple was using it in way back 2006-end
Adjoining image is from the tantra website where I chatted with the Tantra-expert for buying a gift and other misc queries....
Long way to to for World Wide Web. Headr the new Web 3.0 is already becoming a rage...
have to figure out more about it before I become outdated :)
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